Shipping Policy – Zairah's Handmade Tressures

Thank you for shopping with us. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.

Order Processing

All orders are processed after successful payment confirmation.

Ready-to-ship products are typically prepared for dispatch within 1–3 business days. Personalized and handmade products require additional production time, as each item is crafted specifically according to the customer’s requirements.

Processing times may vary depending on the complexity of the design, order volume, availability of materials, and seasonal demand.

Orders are processed only on business days. Orders placed on weekends or public holidays will be processed on the next working day.

Custom & Personalized Orders

Products that require customization may have a longer production timeline than standard products.

Production begins only after:

Payment has been successfully received.
All customization details have been provided.
Any required design confirmations have been completed.

The estimated production time will vary depending on the product and customization requirements.

Shipping Destinations

We currently ship throughout India and to most international destinations.

International shipping availability depends on courier coverage, customs regulations, and local import restrictions within the destination country.

If shipping is unavailable for a particular location, customers will be informed before the order is processed.

Shipping Charges

Shipping charges are calculated during checkout based on several factors, including:

Delivery destination
Package weight
Package dimensions
Shipping method
Number of items ordered

The final shipping cost will be displayed before payment is completed.

Estimated Delivery Time

Delivery estimates begin after the order has been dispatched and do not include production or processing time.

Domestic Orders (India)

Estimated delivery: 3–7 business days

International Orders

Estimated delivery: 7–21 business days

Actual delivery times may vary depending on the destination country, customs clearance procedures, courier operations, local holidays, weather conditions, or other circumstances beyond our control.

Delivery dates are estimates only and cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

Tracking updates are provided directly by the shipping carrier and may take some time to appear after the shipment has been collected.

Customers can also track their order through the Order Tracking section available on our website using their Order ID or tracking number, where applicable.

Customs, Duties & Taxes

International shipments may be subject to:

Customs duties
Import taxes
VAT or GST
Brokerage fees
Other government-imposed charges

These charges are determined by the customs authorities of the destination country and are the responsibility of the customer unless otherwise stated.

We are unable to estimate or collect these charges on behalf of customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Delivery Delays

Although every effort is made to dispatch and deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Customs inspections
Courier service delays
Severe weather conditions
Transportation disruptions
Public holidays
Government regulations
High seasonal demand

Such delays do not automatically qualify for cancellation, refund, or compensation.

Lost Shipments

If your order appears to be lost during transit, please contact our customer support team with your Order Number.

We will work with the shipping carrier to investigate the shipment. Resolution will be provided after the courier completes its investigation.

Damaged Packages

If your package arrives damaged, please notify us within 48 hours of delivery.

To help us review your request, please provide:

Order Number
Clear photographs of the damaged product
Photographs of the shipping box
Photographs of the shipping label
A brief description of the issue

Each request will be reviewed individually before an appropriate resolution is provided.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, production schedules, or shipping requirements.

If your order is shipped in multiple packages, tracking details will be provided for each shipment whenever available.

Force Majeure

We shall not be held responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, customs delays, government restrictions, or other unforeseen circumstances.