We strive to ensure that every order is carefully handcrafted, inspected, and packaged before dispatch. As many of our products are handmade and personalized, each item is created specifically for the customer with great attention to detail.

Please read this Refund & Return Policy carefully before placing an order.

Returns

Returns are accepted only under specific circumstances.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging and all included accessories.
  • Be reported within 48 hours of delivery.
  • Be approved by our support team before being returned.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following products are not eligible for return or exchange:

  • Personalized products
  • Customized or made-to-order items
  • Products containing names, initials, dates, photographs, or custom text
  • Products created according to customer specifications
  • Gift cards
  • Digital products (if applicable)
  • Clearance or sale items unless received damaged or incorrect

As each personalized product is created specifically for an individual customer, it cannot be resold or reused.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • An incomplete order

please contact us within 48 hours of receiving your order.

To help us review your request, please provide:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

After verification, we will determine the most appropriate resolution, which may include:

  • Replacement of the product
  • Repair (where applicable)
  • Partial refund
  • Full refund

The resolution offered will depend on the nature of the issue.

Personalized Products

Personalized and custom-made products are created exclusively according to the information provided by the customer.

Customers are responsible for carefully reviewing:

  • Names
  • Spellings
  • Dates
  • Messages
  • Design selections
  • Uploaded images
  • Color selections
  • Other customization details

Orders cannot be refunded or replaced due to customer-submitted errors after production has started.

Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, personalized and handmade products cannot be cancelled because materials and production time have already been allocated specifically for that order.

If cancellation is approved before production, the refund will be processed using the original payment method.

Exchanges

Exchanges are generally not available for personalized or custom-made products.

For standard products, exchange requests may be considered only if:

  • The incorrect product was delivered.
  • The product arrived damaged.
  • The product contains a verified manufacturing defect.

Exchange approval is subject to inspection and availability.

Refund Eligibility

Refunds may be approved only in situations such as:

  • Order cancelled before production begins.
  • Product cannot be delivered due to our inability to fulfill the order.
  • Wrong product shipped.
  • Product arrives significantly damaged during transit.
  • Verified manufacturing defect.

Refund requests that do not meet the conditions outlined in this policy may not be approved.

Refund Process

Once a refund request has been reviewed and approved, the refund will be initiated through the original payment method whenever possible.

Depending on your payment provider or financial institution, refunds typically take 5–10 business days to appear in your account. Processing times may vary between banks, card issuers, and payment providers.

International Orders

For international customers, refunds and returns are subject to the same eligibility requirements described in this policy.

Customers may be responsible for:

  • Return shipping charges
  • Customs duties
  • Import taxes
  • Brokerage fees
  • Any additional charges imposed by the destination country

Shipping fees, customs duties, taxes, and other government charges are generally non-refundable unless required by applicable law.

Return Shipping

If a return is approved, customers will receive return instructions before shipping the product back.

Products should be packed securely to prevent damage during transit.

We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged while being returned.

Refused Deliveries

If a shipment is refused by the customer or returned due to an incorrect shipping address provided during checkout, additional shipping charges may apply before the order can be reshipped.

Any customs fees or return shipping charges imposed by the courier may be deducted from any eligible refund where permitted by law.

Force Majeure

Refunds or compensation will not be provided for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Weather conditions
  • Customs inspections
  • Transportation disruptions
  • Government restrictions
  • Public holidays
  • Courier delays

Policy Updates

This Refund & Return Policy may be updated periodically to reflect changes in business operations, legal requirements, or service practices.

The latest version will always be available on this page with the updated effective date.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer support team before returning any product.

Email: support@yourdomain.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)